Tri-State Equipment
Providing the highest quality mailing equipment is only part of Tri-State’s commitment to its customers in the printing, mailing and packaging industries.
Technical Expertise
The quality of our equipment is matched by the caliber of our technical service. Tri-State’s service department features seasoned technicians with over 100 years of cumulative technical expertise serving mail rooms globally.
Response Time
Normal technical-service response time is within one business day. Production lines don’t wait, and neither do we.
Same-Day When Possible
In most cases you can expect same-day response. Tell us the urgency on the call and we’ll prioritize accordingly.
No Contract Required
Technical service is available regardless of whether you carry an active service contract. Pay per call or lock in coverage your choice.
Training & Education
For operations that want to handle more of their own troubleshooting, we run key operator classes and technical/mechanical training seminars. Build internal capability and reduce downtime on the floor.
Service Contracts
A Tri-State service contract is preventative maintenance for the equipment you depend on. Catch wear before it becomes downtime, keep production at full capacity.
Scheduled service intervals that extend equipment life and keep machines running at spec.
Tuned equipment runs faster and rejects fewer pieces. Compounds across every job.
Catch the failure mode at PM time, not at 2 AM with a deadline 12 hours out.
Predictable service windows beat emergency calls every time. Plan around scheduled service, not around breakdowns.
Service Coverage
On-site service and technician dispatch: Nationwide across all 50 states from single-site mail houses to multi-facility fulfillment networks.
Equipment sales: Ship worldwide. We supply customers across the United States and internationally.
Remote technical support: Available to all customers, regardless of location.
Tell us your equipment, the issue you’re seeing, and how urgent it is. A specialist will follow up promptly same-day when possible.
A service specialist will respond usually within one business day, often same-day.
Real technicians · Same-day when possible · No call-center runaround
